Refund policy

Thank you for shopping at Toterio™. We are committed to providing quality products and ensuring every customer has a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and our procedures.

1. 30-Day Return Policy

We proudly offer a 30-day return policy. You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories whenever applicable.
  • Not show signs of misuse, accidental damage, or excessive wear.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Free Returns

We offer free returns worldwide on eligible products.

Before returning any item, please contact our Customer Support team to obtain return instructions. Returns sent without prior authorization may experience delays or may not be accepted.

3. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used during checkout.

Depending on your payment provider, refunds typically appear within 5–10 business days after approval.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

Once verified, we will provide an appropriate solution, including a replacement or full refund at no additional cost.

5. Order Cancellation

Orders may be canceled without charge before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

6. Non-Returnable Items

The following items cannot be returned unless defective:

  • Gift cards
  • Personalized or customized products
  • Final sale or clearance items
  • Products specifically marked as non-returnable

7. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return the eligible product for a refund and place a new order.

8. Return Shipping

Eligible returns are shipped free of charge according to the instructions provided by our support team.

Items returned without authorization or outside the return period may not qualify for a refund.

9. Contact Us

If you have any questions regarding this policy, please contact us.

Toterio™

Website: https://toterio.website

Address:
5654 Seacliff Rd,
Courtenay, BC V9J 1X1,
Canada

Email: support@toterio.website

Phone: +1 250 465-8385

We reserve the right to modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on this website.