Shipping policy
Thank you for choosing Toterio™. We are committed to providing a smooth and reliable shipping experience for customers around the world.
1. Worldwide Free Shipping
We proudly offer FREE Standard Shipping Worldwide on all eligible orders.
There are no minimum purchase requirements to qualify for free shipping.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. Estimated Delivery Time
After your order has been processed, the estimated delivery time is:
Worldwide: 7–10 Business Days
Please note that delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Weather conditions
- Public holidays
- Other circumstances beyond our control
4. Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information (when available) will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to become active.
5. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your country's customs authority.
These charges, when applicable, are the responsibility of the customer.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Toterio™ is not responsible for delayed or undeliverable shipments caused by incorrect or incomplete shipping addresses.
7. Lost or Delayed Packages
If your package appears delayed or lost during transit, please contact our Customer Support team.
We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.
8. Returns
We offer free returns and refunds within 30 days after delivery.
Please refer to our Return & Refund Policy for complete details regarding eligibility and procedures.
9. Contact Information
If you have any questions regarding shipping, please contact us:
Toterio™
Website: https://toterio.website
Address:
5654 Seacliff Rd,
Courtenay, BC V9J 1X1,
Canada
Email: support@toterio.website
Phone: +1 250 465-8385
Toterio™ reserves the right to modify this Shipping Policy at any time without prior notice.